Privacy Policy

VMS Multiventures Healthcare Pvt. Ltd. (“authentiQ”, “we”, “us”) respects your privacy. This policy explains what personal information we collect when you visit authentiqnutrition.com or place an order, how we use and protect it, and the choices you have. It is published in accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023.

Information we collect

• Information you give us: your name, email address, phone number, shipping and billing address when you place an order, create an account, subscribe to our newsletter or contact us.
• Order information: the products you buy, order value, payment method chosen and order history.
• Technical information: IP address, browser and device type, and pages visited, collected automatically through cookies and server logs to keep the website secure and working properly.

Payment information

Payments are processed securely by our payment gateway partner (ICICI Bank). Card numbers, CVV, UPI PINs and net-banking passwords are entered directly on the payment partner’s secure pages and are never collected or stored on our servers. We only receive the payment status and a transaction reference.

How we use your information

• To process, ship and deliver your orders, and to send order and delivery updates.
• To handle returns, refunds, cancellations and customer support requests.
• To send newsletters and offers, only if you have subscribed. You can unsubscribe at any time.
• To prevent fraud, keep the website secure and meet our legal and tax obligations.
• To understand how the website is used and improve our products and services.

Who we share it with

We do not sell or rent your personal information. We share only what is necessary with:

• Courier and logistics partners, to deliver your order.
• Our payment gateway partner, to process payments and refunds.
• Service providers who host our website or send emails on our behalf, under confidentiality obligations.
• Government or law-enforcement authorities, when required by law.

Cookies

We use essential cookies to keep your cart and login working, and to remember your preferences. You can block or delete cookies in your browser settings, but parts of the website (such as the cart and checkout) may not work without them.

Data security and retention

Our website is served over a secure (HTTPS) connection, and access to customer data is restricted to authorised staff. We keep order and invoice records for as long as required under Indian tax and accounting laws, and other personal data only as long as needed for the purposes described above.

Your rights

You may ask us to access, correct or delete your personal information, withdraw consent for marketing, or raise a concern about how your data is handled. Write to us at info@authentiqnutrition.com and we will respond within 30 days. Some information may need to be retained where the law requires it.

Children

Our products are intended for adults. We do not knowingly collect personal information from anyone under 18 years of age.

Grievance Officer

For any privacy-related complaint, contact our Grievance Officer at info@authentiqnutrition.com or +91 90966 02142 (Monday–Saturday, 10 am–6 pm). We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.

Contact us

VMS Multiventures Healthcare Pvt. Ltd. (authentiQ)
Office No 404, Metropolis, Survey No 22/3, Balewadi High Street, Pune – 411045, Maharashtra, India
Phone: +91 90966 02142 · Email: info@authentiqnutrition.com