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Shipping Policy

Last updated: October 16, 2026

We ship authentiQ products across India from our facility in Pune. This policy explains how and when your order reaches you.

Shipping charges

Shipping is free on every order, with no minimum order value and no hidden charges. The price you see at checkout is the price you pay.

Where we ship

  • We currently deliver within India only; we do not ship internationally.
  • We deliver to most serviceable PIN codes in India through our courier partners. If your PIN code cannot be served, we will contact you and fully refund any payment made.

Processing and delivery time

  • Orders are packed and dispatched within 1–2 business days of being placed (orders placed on Sundays or public holidays are processed the next business day).
  • Estimated delivery after dispatch: 3–5 business days for metro cities and 5–7 business days for the rest of India. Remote or hilly areas may take up to 10 business days.
  • Delivery times are estimates and can be affected by weather, strikes, regional restrictions or other events outside our control.

Shipping method and tracking

  • Orders are shipped via trusted courier partners with sealed, tamper-evident packaging.
  • Once your order ships, you will receive the courier name and tracking number by email / SMS.
  • Cash on Delivery (pay by cash or UPI at your door) is available on eligible PIN codes.

Damaged or missing deliveries

Please do not accept a parcel that looks tampered with or badly damaged. If you notice damage or missing items after opening, report it within 7 days of delivery as described in our Refund & Returns Policy.

Incorrect address

Please check your shipping address and phone number carefully. If a parcel is returned to us because of an incorrect address or because the recipient was unavailable after repeated attempts, we will contact you to arrange re-delivery.

Contact us

VMS Multiventures Healthcare Pvt. Ltd. (authentiQ)
Office No 404, Metropolis, Survey No 22/3, Balewadi High Street, Pune – 411045, Maharashtra, India
Phone: +91 90966 02142 · Email: info@authentiqnutrition.com